PRIVATE POLICY

Thank you for visiting NO EXCUSE FITNESS AND TRAINING. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. 

Note: the privacy practices set forth in this privacy policy are for web sites within the NO EXCUSE FITNESS AND TRAINING portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. NO EXCUSE FITNESS AND TRAINING is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites. 

Collection of Information 

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

Cookie/Tracking Technology 

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. 

Distribution of Information 

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


TERMS AND CONDITIONS

All services purchased from NO EXCUSE FITNESS AND TRAINING must be preceded by the applicant acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release NO EXCUSE FITNESS AND TRAINING, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract. 

Registration & Purchase 

To register or purchase from the NO EXCUSE FITNESS AND TRAINING online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.


REFUND POLICY

Services: 

Private Training 

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification are forfeited. 
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session. 
  • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. 
  • Additionally, reserved time slots may be lost if payment is not made in a timely manner. 

Registered Programs 

  • Pre-paid sessions are non-refundable 
  • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund. 

    NOTES: Service credits are valid for 30 days only! o If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation. 
  • There is no cash refund. 
  • There is no refund for merely changing your mind! 
  • We are here to get you results and these results cannot be achieved if you fail to attend the program! 
  • This is not negotiable. 
  • Individual/Semi-Private Sessions
  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed. 
  • Any sessions missed without 24 hours notification are forfeited. 
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session. 

Consulting

  • No refunds are available for completed consulting services. 
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and NO EXCUSE FITNESS AND TRAINING subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details. 

Products:

Fitness Equipment and Accessories 

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. 
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
  • Customers are responsible for all shipping charges on exchanges or refunds. o Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product

Questions or Concerns?